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TPS65987EVM: 10G-EXPANSION-EVM return

Prodigy 20 points

Replies: 3

Views: 98

Part Number: TPS65987EVM

Customer buy 10G-EXPANSION-EVM *1 PCS.

 

It should be a Source board and a Sink board. but customer receive 2 Sink board. Could you help to check how to return process? Thanks.

 


 


3 Replies

  • Hello Noreen,

    I am sorry to hear you received the wrong device. Per the TI estore policy and guidelines, please have yourself or your customer follow the below instructions taken from the TI estore Help section (https://www.ti.com/info-store/help/returns-refunds-and-cancellations.html):

    What do I do if my order is wrong?

    If your order is missing an item or package, you received the wrong device, or the incorrect number of units, please submit your order number and all relevant details by creating a new case with customer support.

    Please be advised, if you ordered multiple items, the items may ship separately.

    Regards,

    Karl

  • In reply to Karl Fleischmann:

    Dear Karl,

    Thanks your feedback.

    I contact CSC before. And pending this issue 3~4W.

    Final they told to me. contact Sharon-sha. And they told me information as below screenshot for your reference.

    I need to get E2E approve. thanks.

  • In reply to Noreen Huang:

    Hi Noreen,

    I'm not sure I follow as your screenshot appears to only be a portion of your conversation. If you need an "E2E" approval from the product line responsible for this EVM, I can confirm that the EVM you received should have had both a Source and Sink board and not two Sink boards. You should therefore follow the return procedure I outlined in my previous message. 

    Regards,

    Karl

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