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ISOUSB211: Unable to order parts

Part Number: ISOUSB211

Hi TI,

I know this forum is for technical questions.  However, I am having difficulties getting support from TI Chat.  It's like the standard answers are automated answers (talking to robots?).  Answers from TI Chat were cut and paste from some standard templates, and the same answers keep coming back.  They never answer my question below.  They repeatedly asked me to check TI.com

My question:

From the link below, there are more than 400 pcs available for XISOUSB211DPR under Isolation:

https://www.ti.com/prod-list/search-and-buy-preproduction-ics?releasePeriod=364

When I logged in to my TI account, it shows Out of stock.

Am I being blocked from purchasing this part?

Thanks,

Anwar