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SN74AVC4T245: high level output with low level input

Part Number: SN74AVC4T245

Hi team, 

I received the following problem from my customer:

They are using the level shifter in the following configuration:

FPGA Pin --> (A) Level Shifter (B) --> high impedance voltage divider -->  switch

All connections are direct without shunts. 
Direction and enable pin of the level shifter are connected to VCCA and GND with 1 kOhm resistors.

In some cases (not reproducible) there is a LOW level before the level shifter which the FPGA cannot change and after the level shifter there is a permanent HIGH level . 
Both supply voltages are stable and constant at VCCA = 1.8V and VCCB = 3.3V.

Do you have a presumption what could be the cause for this behavior? 
Please let me know if any additional information is useful to solve this. 

thanks in advance, 
Jens