• State TI Thinks Resolved
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 29 subscribers
  • Views 163 views
  • Users 0 members are here
Support feedback
Options
Options
Similar topics

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

Original question:

MSP-EXP432E401Y: How to deal with "Error-615"

MSP-EXP432E401Y: (AGAIN)How to deal with "Error-615"

O.H
Genius 5340 points
Part Number: MSP-EXP432E401Y
Other Parts Discussed in Thread: MSP432E401Y

Hi experts,

My customer is having the exact same problem as before with the MSP-EXP432E401Y that they are using.

Could you please let me know if there is a solution to this problem?

The problem is summarized in the original thread, but I get "Error -615" and cannot access the MSP432E401Y on the evaluation board. We've done the same checks that I did in the original thread, and the symptoms are exactly the same. Also, as per MEM#16 of the errata, I ran the unlock sequence twice, but could not recover.

I was able to check the most recent thread about a similar phenomenon, but it did not contain any solution.

URL:e2e.ti.com/.../msp-exp432e401y-error--615-when-debugging-with-msp-exp432e401y

The customer is still in the evaluation phase, but if you have any information on this issue, it would be appreciated if you could share it. There is no problem using private chat, etc.

Best regards,
O.H

  • 0
    TI__Mastermind 20005 points

    Hi O.H

    I checked the previous Thread discussion with James as following

    O.H: We checked using the customer's LaunchPad(hereafter referred to as "A") and our own LaunchPad(hereafter referred to as "B"). The result is that the problem seems to be on the MSP432E401Y side of the customer's LaunchPad(A).

    James: Nice work. I appreciate the thorough testing! I think your results clearly demonstrate there is an issue with A's MSP432E4.

    I think the conclusion points to there is some issue on customer launchpad (A).

    May I know if the same issue is happened on the new launchpad (B)?

    Thanks!

  • 0 in reply to Xiaodong LI
    Genius 5340 points

    Hi Xiaodong LI,

    Xiaodong LI said:

    I think the conclusion points to there is some issue on customer launchpad (A).

    May I know if the same issue is happened on the new launchpad (B)?

    Sorry. My explanation was inadequate.

    The customer purchased 3 units of MSP-EXP432E401Y when he purchased the previous problematic Launchpad (A). (For example, A-1, A-2, and A-3).

    The Launchpad (A-1) that had the previous problem was replaced with a new one.(Thank you for the support!)

    This time, the problem is with Launchpad (A-2), which has been working fine until now.

    The Launchpad (B) that we own does not contain any programs used by the customer and is not causing any problems.

    Best regards,
    O.H

  • 0 in reply to O.H
    TI__Mastermind 20005 points

    Hi O.H

    Thanks for your more detailed explanation!

    So far, Both Launchpad (A-1) new one and Launchpad (B) are OK.

    I am not sure if there is issue on Launchpad (A-2) and I am not sure the status of Launchpad (A-3).

    Could you please comment the status of A-2 and A-3?

  • 0 in reply to Xiaodong LI
    Genius 5340 points

    Hi Xiaodong LI,

    Sorry, but we do not know the status of the Launchpad (A-3) and need to check with the customer.

    Since there is no specific report from the customer until now, it is possible that it is working fine or is not being used as a spare.

    Best regards,
    O.H

  • 0 in reply to O.H
    TI__Mastermind 20005 points

    Hi O.H

    Thanks for your feedback!

    Chinese national day holiday is from Oct 1-7, if you have updating or any more support needed, I will support you from Oct 8.

    if you think the case is very urgent, you can consider create another thread to get the support from WW team.

  • 0 in reply to Xiaodong LI
    Genius 5340 points

    Hi Xiaodong LI,

    Thanks for the reply.

    After Oct. 8th is fine. I hope you have a great vacation!

    Best regards,
    O.H

  • 0 in reply to O.H
    Genius 5340 points

    Hi Xiaodong LI,

    We have confirmed with the customer that the Launchpad (A-3) is working fine. They have a situation where 2 out of 8 units purchased in 2021 are experiencing the same problem.

    If there are any updates to the situation, we would appreciate hearing from you.

    Best regards,
    O.H

  • 0 in reply to O.H
    TI__Mastermind 20005 points

    Hi O.H

    Thanks for your update on the situation. So far, I can't found more solution on technical. I comment is replacing the new launchpad with the 2 launchpad with "Error -615" issue. Please kindly contact our sales office on this support. Thanks!