C2000-GANG: There is a problem with using the product.

Jeongho Heo

Prodigy 10 points

Part Number: C2000-GANG
Other Parts Discussed in Thread: UNIFLASH

HI TI E2E SUPPORTERS

I am an office worker who works for a Korean manufacturing company.

I asked 'TI Supporter' as below, but I couldn't solve it.

"HI TI supporter

Our company was using the C2000 product before, and we purchased the same C2000 additionally.

Our company manufactures PCB ASS'Y
I'm telling you that the basic use of the product is the same because there is only one PC for production.
It is used with the same configuration, but two out of three additional units cannot be used with the same "Blank Check ERR",
So I want to check if it's a product issue

It would be better if we could solve it through email inquiries.

How do I proceed with the method of raising the problem with the E2E you mentioned?

I will continue to inquire so that I can use the product normally.

고맙습니다."

How can E2E solve the problem?
How should I proceed with the shipment of the product to receive the E2E service in Korea?

The service reception number is CS0986599.

Please refer to the attached picture for error screen and purchase number

cho is head of my company

I'll be waiting for good news to solve the problem

thank you.

over 2 years ago

0 Vamsi Gudivada over 2 years ago

TI__Guru* 84425 points

Hi Jeongho,

Which C2000 device is this?

How are the boot mode pins configured? Are they configured to wait boot? If not, please try that.

Thanks and regards,

Vamsi

0 Gregory Czajkowski over 2 years ago

Expert 2200 points

Hi,

What software are you using? Please check if the software is the same date or newer that the hardware you have. If you are using the very old software and the latest C2000-GANG then some incompatibility can apply, specially if the image is saved in the internal memory. The ID of the internal memory can be not the same and the newer memory can be not supported by the old software.

Please provide more details about the problems you have.

Regards,
Gregory Czajkowski
Elprotronic.com
gregory@elprotronic.com

0 Jeongho Heo over 2 years ago in reply to Vamsi Gudivada

Prodigy 10 points

Hi Vamsi Gudivada

I'm not good at English. Please understand

We will show you the connection status with C2000 GANG by photo
won't be a problem here.
We use the C2000 GANG always

I'm seeing this failure display in two of the three new machines I bought
i use 'gang' of one new machine without any problems.

are they configured to wait boot? i don't understand

0 Jeongho Heo over 2 years ago in reply to Gregory Czajkowski

Prodigy 10 points

i'll try to change the software

0 Vamsi Gudivada over 2 years ago in reply to Jeongho Heo

TI__Guru* 84425 points

Hi Jeongho,

I am keeping this thread on pause until you try the suggested SW update.

Thanks and regards,

Vamsi

0 Jeongho Heo over 2 years ago in reply to Vamsi Gudivada

Prodigy 10 points

Hi Vamsi

The latest software was install,
and the version of the machine was matched to the latest.

However, the problem has not been solve.

There is no problem with the connection status, and there is no problem with the software status.

Where should I check more?

Thank you for watching

0 Vamsi Gudivada over 2 years ago in reply to Jeongho Heo

TI__Guru* 84425 points

Hi Jeongho,

Thank you for the update.

Based on your snapshots, you are using F28004x and F28002x.

Please check the TRM's "ROM Code and Peripheral Booting" Chapter for the "Device Default Boot Modes" and ensure that the boot mode pins are configured for wait boot mode.

Does this error occur on the very first erase? Or are you able to program them successfully previously using CCS or UniFlash or GANG?

Thanks and regards,

Vamsi

0 Vamsi Gudivada over 1 year ago in reply to Vamsi Gudivada

TI__Guru* 84425 points

Hi Jeongho,

I am closing this post since I did not hear from you for two weeks.

Please open a new post if you have further questions on this and our team will help you.

Thanks and regards,

Vamsi

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C2000-GANG: There is a problem with using the product.