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LAUNCHXL-F280039C: Unable to connect to debugger on Linux Ubuntu 22.04

Part Number: LAUNCHXL-F280039C

Tool/software:

I was following the instructions in the user's guide in this link: https://www.ti.com/lit/ug/spruj31/spruj31.pdf?ts=1723184237989&ref_url=https%253A%252F%252Fwww.ti.com%252Ftool%252FLAUNCHXL-F280039C

and got to figure 5-1 where I set the cJTAG 2-pin advanced mode. When I clicked test connection, I got the following error message:

[Start: Texas Instruments XDS110 USB Debug Probe_0]

Execute the command:

%ccs_base%/common/uscif/dbgjtag -f %boarddatafile% -rv -o -S integrity

[Result]


-----[Print the board config pathname(s)]------------------------------------

/home/hlyeo/.ti/ccs1270/0/0/BrdDat/testBoard.dat

-----[Print the reset-command software log-file]-----------------------------

This utility has selected a 100/110/510 class product.
This utility will load the adapter 'libjioxds110.so'.
The library build date was 'Mar 13 2024'.
The library build time was '13:00:32'.
The library package version is '12.7.0.00105'.
The library component version is '35.35.0.0'.
The controller does not use a programmable FPGA.

An error occurred while hard opening the controller.

-----[An error has occurred and this utility has aborted]--------------------

This error is generated by TI's USCIF driver or utilities.

The value is '-260' (0xfffffefc).
The title is 'SC_ERR_XDS110_OPEN'.

The explanation is:
An attempt to connect to the XDS110 failed.
The cause may be one or more of: no XDS110 is connected, invalid
firmware update, invalid XDS110 serial number, or faulty USB
cable. The firmware and serial number may be updated using the
xdsdfu utility found in the .../ccs_base/common/uscif/xds110
directory of your installation. View the XDS110SupportReadMe.pdf
file there for instructions.

[End: Texas Instruments XDS110 USB Debug Probe_0]

My cable is connected and there is power going to the board but I am not sure if it is an issue with the debugger's firmware or my operating system which is Ubuntu 22.04.