TMDSDOCKH52C1: USB VCP example driver problem ( example usb_dev_serial_m3 )

Nikola

Part Number: TMDSDOCKH52C1
Other Parts Discussed in Thread: C2000WARE, CONTROLSUITE

Hello,

trying to run example usb_dev_serial_m3 I have successfully imported, compiled and programmed F28M35x but Windws 8.1 (pro) device manager reports unknows device.

So reading information inside usb_dev_serial.c it says:

//*****************************************************************************
//! \addtogroup master_example_list
//! <h1>USB Serial Device (usb_dev_serial)</h1>
//!
//! This example application turns the evaluation kit into a virtual serial
//! port when connected to the USB host system.  The application supports the
//! USB Communication Device Class, Abstract Control Model to redirect UART0
//! traffic to and from the USB host system.
//!
//! Assuming you installed MWare in the default directory, a
//! driver information (INF) file for use with Windows XP, Windows Vista and
//! Windows7 can be found in MWare/windows_drivers. For Windows
//! 2000, the required INF file is in MWare/windows_drivers/win2K.
//*****************************************************************************

I have pointed to driver location and tried to select all options provided (in picture it is Option1 and Option2) but it fails to recognize the device).

Should I download driver from another place or I am missing something?

over 5 years ago

0 Nikola over 5 years ago

Intellectual 655 points

Hello,

new update, I have restarted with Driver signature disabled and tried again the same and message in the box appeared.

0 Harsh Singh over 5 years ago in reply to Nikola

TI__Expert 3795 points

Hi,

Are you using the latest version?

Can you refer to the C2000Ware device drivers?

I thing using the device drivers from C2000Ware might solve your issue.

Regards
Harshmeet

0 Nikola over 5 years ago in reply to Harsh Singh

Intellectual 655 points

Yes, I am using latest version and as you suggested I have found drivers in the folder

C:\ti\C2000Ware_1_00_05_00_Software\utilities\windows_drivers

But I still got the same error message.

0 Sal Pezzino over 5 years ago in reply to Nikola

TI__Mastermind 32995 points

Hi Nikola,

Those latest drivers in C2000Ware should work fine. We have signed these and tested them on Windows 10.

Harshmeet, please test these again with the F28m25x device and your Windows 10 machine.

sal

0 Nikola over 5 years ago in reply to Sal Pezzino

Intellectual 655 points

I have downloaded standalone package from TI website just to be sure that all is fine, but still I get driver missing x64 version.

Is there anything I can try?

My version is:

0 Sal Pezzino over 5 years ago in reply to Nikola

TI__Mastermind 32995 points

Hi Nikola,

Do you have another board you can try as well? We haven't had this issue since updated the drivers with the latest, which is what you seem to have.

Can you try disabling or re-enabling the signed driver requirement by your Windows 8 machine?

Regards,
sal

0 Nikola over 5 years ago in reply to Sal Pezzino

Intellectual 655 points

Hello,

I have ordered another board (I also believed in possibility that something is wrong in the hardware itself) but still it was the same outcome (not working).

Also I have tried it on another PC Window 10 and another laptop Windows 8.1 , and again same thing.

Is there something I am missing in the process (from configuration standpoint) ?

Regards,

Nikola.

0 Nikola over 5 years ago in reply to Nikola

Intellectual 655 points

BUMP!

Could someone propose direction to go ?

Kind regards,

Nikola.

0 Sal Pezzino over 5 years ago in reply to Nikola

TI__Mastermind 32995 points

Hi Nikola,

We are having someone give this a test again.

Have you tried using a different USB cable? Sometimes a faulty cable can be the problem.

Hopefully we can resolve this soon.

Also, what is the reason you are using USB over a different comm peripheral?

Regards,
sal

0 Nikola over 5 years ago in reply to Sal Pezzino

Intellectual 655 points

Hello,

I have tried with several cables (which I have tested before this test) and no different result then before, but it seems something strange to me, I think because my MUX pins are without any jumpers I have received in the bag maybe this could be source of the issue.

Could someone please share configuration of MUX jumpers if it is needed.

And to answer about reason for the USB is learning about all peripherals on the system.

Kind regards,

Nikola.

EDIT:

for USB to be identified and card to work you MUST put jumpers on the MUX pins 30 and 31 shorting row C and B.

0 Sal Pezzino over 5 years ago in reply to Nikola

TI__Mastermind 32995 points

Hi Nikola,

To confirm, are you using a controlCARD and the micro-USB connector?

You can find the schematic in controlSUITE of the control card if you are not using the controlCARD in order to replicate the circuit.

sal

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TMDSDOCKH52C1: USB VCP example driver problem ( example usb_dev_serial_m3 )