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Motorware Lab 13A does not hold position

I'm trying to run the lab to tune the bandwidth of the motor. Labs 12 worked fine with feedback from the encoders, however when I attempt to run Lab 13 after RsRecalc the motor spins up, stops and doesn't hold position. Changes to the bw scale has no effect and the motor is not aligned to 0. I notice PosCtlErrorId has a value of 5. What might I be doing wrong?

Let me know what info I should provide to help solve this problem.

Thanks,

Steven