• State
  • Locked Locked
  • Replies 5 replies
  • Subscribers 29 subscribers
  • Views 149 views
  • Users 0 members are here
Support feedback
Options
Options
Similar topics

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

TMDX570LC43HDK: Board is locked. Software loading is not possible and the board cannot be connected with the debugger.

Doris Collins
Prodigy 10 points
Part Number: TMDX570LC43HDK

Trying to return this item for credit or replacement and having difficulty maneuvering all the red tape involved.

Latest response was:

     To initiate a request return, it may need confirmation from our E2E Team.
     Please post this problem on E2E and share with us the link that will be
     generated. You may use your MyTI Account in logging in to the
     https://e2e.ti.com/p/addpost Thank you very much. Stay safe and healthy.

Not helpful!

  • 0
    TI__Guru**** 186196 points

    Hello Doris,

    If you posted your HDK problem before, can you please give me the link? 

    What is the error message when connecting the JTAG to the target board? Have you programmed anything to the MCU flash before? Is the HDK powered properly (LEDs on: 3.3V, 1.2v)? After the USB cable is plugged to microUSB connector, is the LED (D12) next to FTDI chip (U27) turned on?

  • 0
    Prodigy 10 points

    From: Sivamayam Sivasuthan 
    Subject: RE: Other microcontrollers forum: TMDX570LC43HDK: Board is locked. Software loading is not possible and the board cannot be connected with the debugger.

     

    I talked with the same person (QJ Wang), here is the link: TMS570LC4357: TMS570 is locked - Other microcontrollers forum - Other microcontrollers - TI E2E support forums

     

    1. What is the error message when connecting the JTAG to the target board?

    Dap: Error connecting to the target: (Error -241 @ 0x0) A router subpath could not be accessed. A security error has probably occurred. Make sure your device is unlocked. (Emulation package 9.3.0.00032)

     

    1. Have you programmed anything to the MCU flash before?

    Yes, we programmed our source code

     

    1. Is the HDK powered properly (LEDs on: 3.3V, 1.2v)? After the USB cable is plugged to microUSB connector, is the LED (D12) next to FTDI chip (U27) turned on?

    nERROR – OFF

    Power rails LEDs - All ON

    LED D12 - ON

     

    I spent more than half a day to repeat these steps (posted to my question in the forum by QJ Wang), no success

     

    #1. Press the reset (nRST) button and hold it    --- S3 on HDK

    #2. Click “Connect Target” immediately after you release the nRST button

    When the message windows (Figure 1 & 2) pop up, click "cancel", and repeat #1 and #2

     

    Suthan Sivamayam

    Embedded System Engineer

    Zoomlion Heavy Industry NA, Inc.    

  • 0 in reply to Doris Collins
    TI__Guru**** 186196 points

    Hello Suthan,

    I think the JTAG issue is caused by the code in the flash. I reproduced this kind of issue before, normally it will take several time to re-connect to JTAG.

  • 0
    Prodigy 10 points

    We have tried many times (spent well over half day trying to fix this issue as well as several hours on different days corresponding back and forth through this site) – therefore we would like a new board that works, in exchange for the locked up board.

  • 0 in reply to Doris Collins
    TI__Guru**** 186196 points

    I understood. As far as i knew, this is the only way to re-connect JTAG to the target.