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DRV8302: cannot startup properly

Part Number: DRV8302

Hi team,

Here's an issue from the customer may need your help:

After power-up, the chip is not able to startup properly, the measured pin DVDD, AVDD,GVDD are all 0V. The customer would like to know what's the possible reason for that?

The schematic is as follows:

Thanks.

Best Regards,

Cherry