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DRV10983EVM: drv10983 upper computer software install

Part Number: DRV10983EVM

Hi team! This question is about software.

The customer use DRV10983EVM software(DRV109xx Software (Rev. A))+labview2015 to test DRV10983EVM. But after installing the software, it displays as below:

What problem can cause this? Can you give me some explanation about this situation? Thanks!