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DRV10983EVM: After installation, GUI hangs

Peter Barschall
Prodigy 20 points
Part Number: DRV10983EVM
Other Parts Discussed in Thread: DRV10983, USB2ANY

Tool/software:

Hi,

I have installed the DRV10983 GUI using the program "Setup_DRV109xx_EVM.exe".  After installing the GUI, I installed LabView using "LVRTE2014_f2Patchstd.exe".  After restarting Windows, I launch the GUI with "DRV109xx EVM".  It states "Default Config File Created", then I select Device "DRV10983" and click "OK".  Then the program completely hangs with a spinning blue circle.  The Window below is all I see.  To fix this, I uninstalled LabView, uninstalled DRV109xx_EVM, restarted Windows, then re-installed DRV109xx_EVM, then re-installed LabView 2014.  Again, the DRV109xx GUI just hangs on the image below.  When I click on the image below, Windows reports "DRV109xx EVM is not responding.  Close the program".

How do I fix this problem?

Thanks.

-Peter

  • 0
    TI__Mastermind 21280 points

    Hi Peter,

    1. How long have you waited before closing the application?
    2. Can you open the windows task manager and check if the Memory, CPU, Disk, or GPU usage is at 100% after selecting a device?
    3. Does the GUI hang even if you do not connect the EVM to the computer and try staring the GUI in Demo mode?

    Regards,

    Joshua

  • 0 in reply to Joshua Horlander Cruz
    Prodigy 20 points

    1. I waited > 5 minutes for some response.  It is definitely hung.

    2. Here's the Task Manager showing DRV109xx hung up (see picture).

    3. The situation below occurred when I powered up Windows with the EVM disconnected.  It doesn't matter whether there is a USB connection or not.  I also tried plugging in the USB to the "TI USB2ANY" device while it was hung, and nothing changed.  

    I suspect the problem is LabView.  I have definitely tried uninstalling and reinstalling LabView (including deleting the National Instruments directory on the disk), and it doesn't show any errors, but I'm suspicious.

  • 0 in reply to Peter Barschall
    TI__Mastermind 21280 points

    Please allow me some time to look into this issue. I will aim to get back with you by the end of the week

    Regards,

    Joshua

  • 0 in reply to Joshua Horlander Cruz
    Prodigy 20 points

    I am still stuck with this issue.  I tried installing the DRV EVM on an old laptop and installed LabView, and that worked fine, and the DRV109xx EVM worked.  On my new laptop, I'm afraid I may have had other versions of LabView installed at some point, then uninstalled, but I don't know how that would interfere with the "LVRTE2014_f2Patchstd.exe" version needed by DRV109xx EVM.

  • 0 in reply to Peter Barschall
    TI__Mastermind 21280 points

    Hi Peter,

    Can you go to the following folder: Program Files\National Instruments\Shared\LabVIEW Run-Time and Program Files (x86)\National Instruments\Shared\LabVIEW Run-Time to check that 2014 is the highest date? If files were left over after uninstalling other versions of LabView, this could effect the GUI.

    Regards,

    Joshua