DRV8881PEVM-CB s/w installation problem

Hi Vladimir,

Is there any additional information available, such as a detailed log after you received the message?

Did the installation work properly?

During the installation, did you run into any problems?

Hi Rick,

Thanks for responding over weekend!

I am installing on Win 10 64 bit and ran multiple install/uninstall cycles with the same result documented below.

- Downloaded slvc629.zip and unpacked it into C:\Users\My Name\Downloads\slvc629

o Resulted in:

 /slvc629

• DRV8881PEVM Software Files

o Application.zip

 Firmware (multiple project files)

o GUI.zip

 DRV8881PEVM_installer

• GUIComposerApp-v1.0.setup-win_2.0.3 - this is the installer

• Install_image_DRV8881PEVM.zip

 DRV8881PEVM_installer.zip

o USB driver.zip

o DRV8881PEVM Firmware and GUI_1.0_manifest.html

- Ran GUIComposerApp-v1.0.setup-win_2.0.3 directly from DRV8881PEVM_installer folder

- Setup window:

o Setup – DRV8881PEVM ==> Next

o License Agreement  Accepted license

o Select Installation Folder:

 Application Directory

• C:\Program Files (x86)\Texas Instruments

• Runtime Directory

• C:\Users\Vladimir Gorelik\guicomposer\runtime

• ==> Next

• Setup ==> GUI Composer Runtime

o Download from web ==> next

 Downloded

 Installing

• Warning:

o Unable to install DRV8881PEVM in DRV881PEVM. Please view the log:

C:/Users/My Name/AppData/Local/Temp/bitrock_installer.log for more details.

o For some reason AppData/ folder does not exist in Users/My Name/

I hope you can help.

Thanks,

Vladimir

Hi Vladimir,

The GUI Composer experts have been contacted. You should hear from them soon.

Hi Rick,

Thanks for forwarding my question to the GUI team.  However, I still haven't heard from them.  I assume that this is a s/w problem.  Can you advise if should break the connection with on-board processor by removing R3 and R4 from eval board and developing an FPGA application to turn the motor?  This is a significant undertaking and I would prefer to have the opportunity to evaluate the chip using GUI, but if this is the only option, than be it.

Thanks,

Vlad 

Hi Vladimir,

Let me ping the team again.

Would you please load the log file C:/Users/My Name/AppData/Local/Temp/bitrock_installer.log ? This will expedite the response.

Hi Rick,

Hi Vlad,

Can you please open an explorer window and in the path bar type in %TEMP%. It will take you to your temporary directory where you will find bitrock*.log files. Can you attach them here please?

Thanks,

Danish

Hi Danish,

Attached are two log files.  bitrock_installer.log  time stamped seven minutes prior bitrock_installer_7576.log.  I hope you can help.

Thanks,

Vlad

bitrock_installer.logbitrock_installer_7576.log

Hi Vlad,
Can you try the following:
Remove the _tmp folder from C:\Users\Vladimir Gorelik\guicomposer\runtime\gcruntime.v2\ if it exists.
Run the GUIComposerApp-v1.0.setup-win_2.0.3 directly from DRV8881PEVM_installer folder. This should not install the gui composer run time again, and hopefully complete your installation correctly. It looks like the runtime failed to install some drivers, which we can do later.
Danish

Hi Danish,

Still no luck..

There is no Temp folder in \gcruntime.v2.  I ran GUIComposerApp-v1.0.setup-win_2.0.3 directly from DRV8881PEVM_installer folder and get the same message:

Cannot extract package

Failed to unzip the package file: C:\Users\Vladimir.

Interestingly, Users\Vladimir directory should have been Users\Vladimir Gorelik instead.  I wonder if installer is confused by space in directory name...

Attached is the latest log file.

Line 21 shows error:

Unknown error while running C:\Users\Vladimir Gorelik\Downloads\slvc629\DRV8881PEVM Software Files\GUI\DRV8881PEVM_installer\Install_image_DRV8881PEVM.zip --mode unattended --unattendedmodeui minimal --prefix "C:\Program Files (x86)\Texas Instruments" --workspace "C:\Users\Vladimir Gorelik\guicomposer\runtime/gcruntime.v2"

Thanks,

Vladimir

bitrock_installer_8088.log

Hi Vlad,

You're probably hitting a bug in the installer - could you try extracting the downloaded slvc629.zip into a folder without a space, e.g. c:\temp and try it from there? I'm sorry for the trouble, you're running a very old version of the installer.

Danish