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BQ24072: Chg pin low but not charging

Part Number: BQ24072


Some devices 

Chg pin is low ,  PG is low , but there is no charging current.

TS is OK, about  0.8v

Temperature during charging is very HIGH... could that damage the device permanently ?  

Could  GND thermal pad bad soldered damage the device permanently ? 

Is it common ESD issues produce this kind of bad functioning ?