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BQ79616EVM-021: BQAutoEval fails to open in Windows 7

Winston Findley
Prodigy 10 points
Part Number: BQ79616EVM-021
Other Parts Discussed in Thread: BQ79616, USB2ANY

After installing BQAutoEval 1.0.4 and using "sluuc36.pdf" as a guide, when I click on (multiple times) the BQAutoEval 1.0.4 Desktop Icon, the application never opens.  I am using Windows 7 Professional. Is there older software or something I can do to allow the BQAutoEval to open?

  • 0
    TI__Genius 14890 points

    Hello Winston,

    Please try uninstalling the GUI and reinstalling it.

    1.1.1 Uninstalling and Updating the BQ79616 GUI

    *Very Important* The current latest version of the GUI is bqAutoEval 1.0.4. If you have used a previous older

    version then you must uninstall the previous version before you update to this newer version. The steps are

    below:

    1. Close out of all instances of the BQ79616 GUI. Ensure that there are no remaining Node.js processes

    running in the background by ending them from the task manager.

    2. The uninstaller can be found in C:\Program Files (x86)\Texas Instruments\BQ79616. Run the uninstaller.

    3. The uninstaller may ask you if you want to uninstall GUI Composer Runtime if there are no additional

    dependencies on GUI Composer Runtime on the user's computer. Do NOT uninstall GUI Composer

    Runtime or you will have to repeat step 1.1.2 below.

    4. Extract the components of the new installer and run them from any location in the user's PC.

    The other thing I can think of is that you may not have installed the USB2ANY firmware correctly. Either of these two may be the cause of your issue.

  • 0 in reply to Alexander Scheuermann
    Prodigy 10 points

    Hi Alexander,

    Thank you for this information. I have completed the uninstallation and installation of the BQAutoEval 1.0.4 Software a few times following this procedure over the past few days. Following the above procedure had no avail.   

    One thing I failed to mention before, which may be of some value, is that my computer is a 32-bit processor. Therefore, it is running Windows 7 Professional--32 Bit.  Does that change anything?

  • 0 in reply to Winston Findley
    TI__Genius 14890 points

    Winston,

    The team who developed the GUI does not believe there should be any limitation with using Widows 7 32 bit operating system. That being said, all of our testing has been on Windows 10 64 bit. One more thing you can try is to do a full reset of the computer and try to open the GUI once more.

  • 0 in reply to Alexander Scheuermann
    Prodigy 10 points

    Hi Alexander,

    I bought a new laptop that is running Windows 10 Home. I installed the BQAutoEval 1.0.4 Software utilizing the instructions.  The GUI opened immediately after I installation; however, has failed to open since. I have rebooted my computer multiple times, uninstalled everything (including the runtime) and reinstalled everything--still the GUI fails to open.

  • 0 in reply to Winston Findley
    TI__Genius 14890 points

    Winston,

    I'm sorry that you are having issues with this. I saw this message notification but I don't see it in this E2E post so copying below:

    I tested 3 other (not used before) computers today--2 with Windows 10 Pro and 1 with Windows 10 Home.  I found the 2 computers with Windows 10 Professional allowed the BQAutoEval GUI to open every time. On the Windows 10 Home computer, it operated exactly like my personal Windows 7 32bit and Windows 10 Home Computer; therefore the BQAutoEval 1.0.4 GUI reacts different to Windows 10 Professional than other versions of Windows.

    I am checking with the GUI team to see if they can reproduce this issue.