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BQ24296: Doesn't charge after wake up from shipping mode

Part Number: BQ24296

Hi all,

I work with BQ24296M chip.

The chip gets power from buck regulator(5.2V).

The power supply to the buck regulator(and to the all circuit) is from 6V to 24V.

There is a problem of not charging the battery in the next scenario:

Connect only the battery to the circuit. The circuit is powered up and we set REG7[5]. The chip enters to shipping mode. Now we connect the power supply to the circuit - no charging!!!! and according to REG8 status - the same indication.

Although the reason the BQ24296M outputs good voltage to the levels after it - it doesn't charge the battery.

The problem is caused only if the input voltage to the buck regulator is below 7V(but in this case the BQ24296M still gets 5.2V).

Please your help,

Shai