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BQ25700AEVM-732: adc_start in bqStudio does not working

Part Number: BQ25700AEVM-732
Other Parts Discussed in Thread: EV2400, BQSTUDIO

Hello TI experts,

my customer now tests BQ25700AEVM with EV2400 and LiFePO4 battery.

they tested several things so far, and they have a trouble with reading a status register.

when they enable adc_start in bqStudio, it comes back to disable state immediately, whatever I set 1 second or one shot update.

of course I set low power mode to disable.

what else should I check> can you guide it to me?

Best regards,

Chase