This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

UCD3138OL64EVM-031: UCD 3138 EVM - Fusion Power Studio TIDP.TIException: Problem reading compensation from the device.

Part Number: UCD3138OL64EVM-031
Other Parts Discussed in Thread: UCD3138,

I am trying to get the UCD3138OL64EVM-031 kit working with Fusion Digital Power Studio. Upon establishing a connection with the UCD3138, if the Design tab is clicked, this fatal error occurs. I am not getting anything useful with resetting the USB to GPIO converter, reseating the IC, or a reset of the host computer. No luck with online searches either. Can someone please point me in the right direction on what is going on here?

I have attached screenshots and the full error text.

Overview
--------

Application: Fusion Digital Power Studio 3.0.77.0
Operating System: Microsoft Windows NT 6.2.9200.0
.NET Runtime: 4.0.30319.42000
Memory Used: 185.00 MB

Exception
---------

TIDP.TIException: Problem reading compensation from the device.
   at TIDP.PMBus.Design.UCD31XXIsolatedCLADesign.Reset_Compensator_To_Device_Values(PMBusDevice device, Int32 bank_index)
   at TIDP.WinForms.Apps.DPGUI.UCD31XXIsolatedDesignTaskConfigControl.Create_Design_Data_Prefs_Engines()
   at TIDP.WinForms.Apps.DPGUI.DesignTaskConfigControl.c()
   at TIDP.WinForms.Apps.DPGUI.DesignTaskConfigControl.CLA_Tab_Changed()
   at TIDP.WinForms.Apps.DPGUI.DesignTaskControl.OnLoad(EventArgs e)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.ControlCollection.Add(Control value)
   at TIDP.WinForms.Apps.DPGUI.DeviceControlDockedContainer.Task_Or_Device_Updated(NavTask task)
   at TIDP.WinForms.Apps.DPGUI.DeviceControl.a(Boolean A_0)
   at TIDP.WinForms.Apps.DPGUI.DeviceControl.a(TaskMode A_0)
   at TIDP.WinForms.Apps.DPGUI.DeviceControl.a(Object A_0, NavBarGroupEventArgs A_1)
   at DevExpress.XtraNavBar.NavBarControl.RaiseGroupEvent(Object linkEvent, NavBarGroup group)
   at TIDP.WinForms.Controls.TINavBarControl.a(Object A_0, MouseEventArgs A_1)
   at System.Windows.Forms.Control.OnMouseUp(MouseEventArgs e)
   at DevExpress.XtraNavBar.NavBarControl.OnMouseUp(MouseEventArgs ev)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at DevExpress.XtraNavBar.NavBarControl.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Loaded Assemblies
-----------------

Accessibility
   Version: 4.0.0.0
   Info Version:
4.8.4084.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
   Public Key Token: B03F5F7F11D50A3A
DevExpress.Data.v6.2
   Version: 6.2.10.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/DevExpress.Data.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.Utils.v6.2
   Version: 6.2.10.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/DevExpress.Utils.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.XtraBars.v6.2
   Version: 6.2.10.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/DevExpress.XtraBars.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.XtraEditors.v6.2
   Version: 6.2.10.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/DevExpress.XtraEditors.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.XtraGrid.v6.2
   Version: 6.2.10.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/DevExpress.XtraGrid.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.XtraNavBar.v6.2
   Version: 6.2.10.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/DevExpress.XtraNavBar.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.XtraPrinting.v6.2
   Version: 6.2.10.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/DevExpress.XtraPrinting.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DundasWinChart
   Version: 7.1.0.1810
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/DundasWinChart.DLL
   Public Key Token: A4C03DCE5DB22406
Free.CommandLine
   Version: 3.0.8.34804
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/Free.CommandLine.DLL
   Public Key Token:
Free.Hid
   Version: 3.0.8.34804
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/Free.Hid.DLL
   Public Key Token:
Free.Misc
   Version: 3.0.8.34804
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/Free.Misc.DLL
   Public Key Token:
Free.WinForms.Misc
   Version: 2.0.88.34804
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/Free.WinForms.Misc.DLL
   Public Key Token:
Fusion Digital Power Studio
   Version: 3.0.77.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/Fusion Digital Power Studio.exe
   Public Key Token:
Microsoft.GeneratedCode
   Version: 1.0.0.0
   Info Version:
<empty>
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
   Public Key Token:
Microsoft.mshtml
   Version: 7.0.3300.0
   Info Version:
<empty>
   Location: file:///C:/Windows/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll
   Public Key Token: B03F5F7F11D50A3A
mscorlib
   Version: 4.0.0.0
   Info Version:
4.8.4515.0
   Location: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
   Public Key Token: B77A5C561934E089
System
   Version: 4.0.0.0
   Info Version:
4.8.4536.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
   Public Key Token: B77A5C561934E089
System.Configuration
   Version: 4.0.0.0
   Info Version:
4.8.4190.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
   Public Key Token: B03F5F7F11D50A3A
System.Core
   Version: 4.0.0.0
   Info Version:
4.8.4536.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
   Public Key Token: B77A5C561934E089
System.Data
   Version: 4.0.0.0
   Info Version:
4.8.4536.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
   Public Key Token: B77A5C561934E089
System.Drawing
   Version: 4.0.0.0
   Info Version:
4.8.4390.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
   Public Key Token: B03F5F7F11D50A3A
System.Numerics
   Version: 4.0.0.0
   Info Version:
4.8.4084.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
   Public Key Token: B77A5C561934E089
System.Windows.Forms
   Version: 4.0.0.0
   Info Version:
4.8.4550.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
   Public Key Token: B77A5C561934E089
System.Windows.Forms.DataVisualization
   Version: 4.0.0.0
   Info Version:
4.8.4200.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms.DataVisualization/v4.0_4.0.0.0__31bf3856ad364e35/System.Windows.Forms.DataVisualization.dll
   Public Key Token: 31BF3856AD364E35
System.Xml
   Version: 4.0.0.0
   Info Version:
4.8.4084.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
   Public Key Token: B77A5C561934E089
TIDP.DevEx.Skin1
   Version: 1.0.0.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.DevEx.Skin1.DLL
   Public Key Token: 95FC6C5621878F0A
TIDP.Misc
   Version: 3.0.8.34805
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.Misc.DLL
   Public Key Token:
TIDP.Net.ProxyPrefs
   Version: 1.4.0.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.Net.ProxyPrefs.DLL
   Public Key Token:
TIDP.PMBus
   Version: 3.0.8.35314
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.PMBus.DLL
   Public Key Token:
TIDP.PMBus.DeviceGUI.UCD3000
   Version: 1.9.63.35325
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.PMBus.DeviceGUI.UCD3000.DLL
   Public Key Token:
TIDP.PMBus.WinForms
   Version: 2.0.88.35324
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.PMBus.WinForms.DLL
   Public Key Token:
TIDP.SAA
   Version: 3.0.8.35311
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.SAA.DLL
   Public Key Token:
TIDP.SAA.WinForms.Misc
   Version: 2.0.88.35312
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.SAA.WinForms.Misc.DLL
   Public Key Token:
TIDP.WinForms.Apps.DPGUI
   Version: 1.9.63.35326
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.WinForms.Apps.DPGUI.DLL
   Public Key Token:
TIDP.WinForms.Apps.DPGUI.DPGUI1
   Version: 1.9.63.35328
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.WinForms.Apps.DPGUI.DPGUI1.DLL
   Public Key Token:
TIDP.WinForms.Apps.DPGUI.HelpCenter
   Version: 1.9.63.32208
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.WinForms.Apps.DPGUI.HelpCenter.DLL
   Public Key Token:
TIDP.WinForms.Misc
   Version: 2.0.88.34808
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.WinForms.Misc.DLL
   Public Key Token:
TIDP.WinForms.Util
   Version: 3.0.8.34806
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/TIDP.WinForms.Util.DLL
   Public Key Token:
XtraDataTempAssembly
   Version: 0.0.0.0
   Info Version:
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Studio/bin/DevExpress.Data.v6.2.dll
   Public Key Token: