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LM3478: Startup problems

Part Number: LM3478

Hi All,

I have a question about the LM3478.
My customer is designing a circuit that can step-up and step-down. The customer has designed the following circuit based on a simulation circuit on webench.


This circuit may not work correctly. It will not work if the load current is changed.
VIN=6V
VOUT=24V

It also does not work correctly when it is operated under the following conditions.
VIN=38V
VOUT=24V

What are the possible causes?
In the webench simulation, VIN=6-38V / VOUT=24V / IOUT=0.1A.


Best Regards,
Ishiwata