Hi
The customer design with BQ25713, they found when the battery is not fully charged then plug the adapter out and in, the BATDRV of BQ25713 chip is not pulled down, and the voltage is about 14.6V, which causes the MOS turn off and can not charge the battery. The probability of occurrence is high, but it is not always happen. The voltage measured at other points is normal.
Attached the schematic. The adapter is DC18V,3.33A
Thanks
Star