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UCD9090: ROM mode trouble

Part Number: UCD9090

Hello TI experts!

I am having a problem on my customer board with the UCD9090.

After the board came out of mounting, I connected to ucd9090 and did not see it on the bus, but I got an error that it is in ROM mode. (When i click "Yes" in the first picture no changes, no device can't found.)

Following the instructions, I tried to get it out of the ROM mod, but it was unsuccessful. Сhecksum does not match with documentation.

Checked circuits:

V33D - 3.29V;
V33A - 3.29V;
BPCap - 1.78V;
Reset - pulled up.

I am attaching screenshots of the errors.

What else can I do to fix it?