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BQ76920: BQ76920 balance issue

Part Number: BQ76920

Hi

The customer design with bq76920, the problem is when enable balance, the battery voltage does not change.

The command as below:

Registers.CellBal1.CellBal1Bit.CB1 = ON;.
WRITECELLBAL1()

How to confirm the balance is turn on?

Please give some suggestions about this problem.

Thanks 

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