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LM73100EVM: Startup Test Issue (Section 5.1 of user guide)

Part Number: LM73100EVM

Customer is trying to use LM73100EVM and perform first test with device. They are trying to follow section 5.1 of the user guide but not seeing the output voltage they expect.

Here is what we know about the setup

  • Power supply connected to Vin1 at 20V/5A (Vin2 left disconnected)
  • Load connected to Vout1
  • All the jumpers set as default
  • Oscilloscope connected to the Vout1. Expected to get 20V at the output but don't see any output voltage (power supply showing 4V/3.6A)

Also tried 12V input (to match user guide) after originally trying 20V input, but has the same results.

Do you have any recommendations on what to check? Can Vin2 and Vout2 be left empty?

I don't have details on what type of load is connected, but I do know there is one connected.