BQ40Z50EVM-561: BQSTUDIO cannot operate with bq40z50EVM-561

Yasushi Fujiwara

Part Number: BQ40Z50EVM-561
Other Parts Discussed in Thread: BQSTUDIO, EV2400, BQ40Z50

Hello Experts,

My customer is now trying to evaluate bq40z50EVM-561 but customer get a following error. How customer should do to resolve it?
* Customer is using, EV2400 and BQSTUDIO

Best Regards,
Fujiwara

over 1 year ago

0 Shirish over 1 year ago

TI__Guru 57747 points

Press the wake button on the EVM before starting bqStudio. this may resolve it.

If this does not resolve it, then select any bq40z50 as the target, click ok and go directly to the "Firmware" tab and program the srec. Then restart bqStudio.

0 Yasushi Fujiwara over 1 year ago

TI__Genius 11755 points

Hi Experts,

Customer could not resolve the issue to press the wake button. Customer is now trying to second way. What does customer should be chosen it for "srec"?

0 Shirish over 1 year ago in reply to Yasushi Fujiwara

TI__Guru 57747 points

The srec can be downloaded here

www.ti.com/.../BQ40Z50-DEVICE-FW

0 Yasushi Fujiwara over 1 year ago in reply to Shirish

TI__Genius 11755 points

Hi,

Customer programed "sred" but the issue didn't resolve. Customer provided a procedure of operation. Would you review a following document, please?

Best Regards,
Fujiwara
bq40z50evm(12152022).pdf

0 Shirish over 1 year ago in reply to Yasushi Fujiwara

TI__Guru 57747 points

In the first screenshot there was some communication . But now it is a Nack.

The steps in the document are correct. Try pressing the wake button and then try the steps. If there is no communication at all then the EVM may have been damaged somehow.

Power management

Power management forum

BQ40Z50EVM-561: BQSTUDIO cannot operate with bq40z50EVM-561