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BQ2085: Queries regarding BQ2085DBT/BQ29311PW

Part Number: BQ2085

Hi Team,

This battery management system is composed of TI's BQ2085DBT and BQ29311PW and is applied to 3 strings of 18650 lithium battery packs.
1. As the battery cell has been used for a long time and thus has a short battery life, I replaced it with the same 18650 battery cell. But after this, the board cannot be charged or discharged. Could you please tell me why?
2. Is this encrypted? How can I decrypt and activate it to make it work smoothly?
3. I would like to know if the communication protocol of this is IIC communication? Is it fixed? How can I get the communication protocol?

Kind regards,

Katherine