LM2936: LM2936QM-5.0/NOPB part color problem

Hey Wong Sam,

The different luster on the packaging does not seem to be an issue, upon initial review.

Just in case, can you send me the LOT code on your order.

Did you order from the TI website?

Best,

Juliette

Hi Juliette,

Thanks for your reply.

Below is the LOT code, and yes, it is ordered from TI website.

760pcs LOT: 2048039EM2

570pcs LOT:2063016EM2

Thanks&Happy new year

Sam

Hi Juliette,

May I ask for any news pls?

Meanwhile another question can you help? Y

You can see below photo, same MPN with NOPB suffix, but one has PB free logo, another one no, is this normal?

Hey Wong Sam, 

Apologies for the delay, parts sold through the TI website are verified by us before being sold.

Because these parts are from two different lots, that can explain the variation in luster of the part [22EF v 236E]. 

However I cannot claim whether something is counterfeit or not, I would have to defer to our counterfeit team support center (the risk is that the information I post on here may help people make counterfeits of this device).

Please follow the following instructions:

Completed Counterfeit Request Form. 

High quality pictures of the bottom & top of the device(s)

High quality pictures of the 2D bar code labels.  

Copies/pictures of shipping documents, i.e. packing slip showing the origin of the devices to TI.  (If this information cannot be provided we are unable to provide verification due to uncertainties regarding chain of custody of the products.) 

Provide device application.

Also note:

Semiconductor products purchased outside of TI’s authorized distribution network, including through brokers, independent distributors, or online marketplaces (sometimes referred to as the “gray market”), may be counterfeit, modified, beyond TI’s recommended shelf life, or improperly stored or handled. Accordingly, TI does not provide warranty coverage or customer support for semiconductor products purchased outside of TI’s authorized distribution network.

Best,

Juliette

Hello Juliette,

Attached pls see the pictures of the bottom & top of the device and label.

Also you can see the TI shipping docs, pls let me know further, tks!

BR

Sam

Hello Juliette,

Can you advise how I can contact them? Or if you can transfer me to them that would be really appreciate.

Thanks

Sam