BQSTUDIO: "Learned state" is shown when starting

Hi team,

My customer has been evaluating BQ27421-G1 with BQSTUDIO. When he connects the battery to BQ27421-G1 EVM, BQSTUDIO shows "This device is already in the "Learned state"" like below picture.

Is it a true operation? If not, could you please tell me how to fix it?

When he clicks yes, BQSTUDIO starts the discharge without starting charge like below picture. Do you know any causes of it?

After discharging, he tries to change discharge to charge but BQSTUDIO doesn't charge. Also the error like below picture occurs. What do you think about the cause?

I also attached Data memory data, register data and Golden Image data.

0421_1_09_00-bq27421G1A.gm.fs20230123.log4011.Data Memory.gg.csv

Best regards,

Shunsuke Yamamoto