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BQ2970: COUT does not go high when VOCHG is detected

Part Number: BQ2970
Other Parts Discussed in Thread: BQ24040

Hi,

Our customer evaluating bq29707 with bq24040 on their test board.

Now they are trying to charge deplated battery then they are facing the anomary behabior that COUT does not go high when VOCHG (=1.7V) is detected. They tried several deplated battery and then sometimes is OK (COUT goes high) and sometimes is NG (COUT does not go high). So can you give your opinion why this anomary behavior is happened as attached?

Please let me know if you need more information.

Best Regards,

Satoshi