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BQ24171: Battery cannot be fully charged

Part Number: BQ24171

Hi Team,

The customer uses 2 string batteries. The battery voltage is set to 8.4V. Before charging was terminated, the battery voltage was measured to be around 8.38V, but after charging was terminated, the battery was not actually fully charged, only around 8.28V. May I ask what is the reason?

Regards,

Annie