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BQ25713: BQ25713 not charging when testing BC1.2

Part Number: BQ25713
Other Parts Discussed in Thread: TPS25750

Hi Team, 

My customers are trying to develop BQ25713 pairing with TPS25750, Here they have some problems when testing the BC1.2 function. Here are the questions:

When testing the BC1.2 function, once connecting the adapter supporting BC1.2, BQ25713 seems cannot charging via type C and the PD protocol seems not running as well. Have you ever meet this kind of scenario before and any reason that may can cause this? Any suggestions/insights that might can be helpful to my customers. 

BR,

Manu