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BQ25798BKUPEVM: BQ25798KUPEVM not connecting on cloud GUI through USB2ANY

Part Number: BQ25798BKUPEVM
Other Parts Discussed in Thread: USB2ANY

Tool/software:

Dear TI,

I hope that you are doing well. I am trying to connect my BQ25798KUPEVM through USB2ANY, but it says that the hardware connection failed. 

It shows my USB2ANY adapter, as you can see in the figure.

I am using Windows 11 and have already updated the USB2ANY box to the latest firmware.

Please help, as I am stuck with the project.