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BQ79631-Q1: Getting fluctuating TSREF

Part Number: BQ79631-Q1

Tool/software:

Hi all,

I am working on BQ79631-Q1 UIR Sensor  and the problem is when i ON TSREF i am getting fluctuating 1.7 V  (varying from 1.5 to 1.9) it should be constant 5V and second problem is when i ON the TSREF my ADC stop working and after disable TSREF  my ADC again start working .

Thanks.