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TPS65987DDKEVM: Get_Battery_Status messages not sent on CC lines

Part Number: TPS65987DDKEVM
Other Parts Discussed in Thread: TPS65981, TPS65987DDK

Tool/software:

I have a TPS65987DDKEVM dev board setup as a source to charge a mobile phone via USB-C.

Using the TPS65981_2_7_8 Application Customization Tool I can't get the chip to send a "Get Battery Status" message (GBaS). When I use the debug feature to send the command I can't see any activity on the CC lines indicating the chip does not attempt to send the message. Why might this be?

Checking the CMD1 register I see "!CMD" which indicates it is not supported.

I have enabled the "Support Battery Status Message" option in the PD3 Configuration Register.

Any ideas what I am missing?

Thanks