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TPS54KB20: Booted from flyback converter, but unable to be booted from DC supply unit

Part Number: TPS54KB20

Tool/software:

Hi team,

Customer faced a strange issue that they can use TPS54KB20 correctly with the condition VIN=5V (from flyback converter), Iout = 10A, VOUT=4V, though TPS54KB20 doesn't output voltage with the condition VIN=5V (from DC Power supply unit), Iout = 10A, VOUT=4V.

EN pin is connected to VIN through a resistor.

Do you have an idea what's causing this difference? What test does customer need to take to figure out?

Regards,

Hayashi