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Original question:

BQ76972: Can BQ76952 EVM be used for evaluation

BQ76952EVM: BQ76952 EVM doesn't recognize device

Eddie Chou
Expert 6180 points
Part Number: BQ76952EVM
Other Parts Discussed in Thread: BQ76952, BQSTUDIO

Tool/software:

Hi Team, 

My customer bought BQ76952 EVM from TI store, they installed  bqStudio(V1.3.101 but unable to detect it, either automatically or through manual device selection.

Please refer to below screenshot. from customer laptop is able to recognize the EVM in Device Manager(please refer to the VID and PID). 

however they are not able to find device in bqStudio, 

Could you advise on the next troubleshooting steps?

Thanks & Regards

Eddie

  • 0
    TI__Intellectual 1640 points

    Hello Eddie,

    I apologize for the delay. Can you tell them to try uninstalling the BQstudio Stable and installing the Beta version on our site instead? This will have the most updated software and bqz file which may be why the device is not being detected.

    Regards,

    Rohin Nair