MC33063A: protection failure

Part Number: MC33063A

Tool/software:

Hi team,

My customer is using MC33063 for boost.

Q1:  When they convert 5V to 12V and there is a output short issue , they use 165mohm shunt resistor, voltage on shunt resistor is 970mV(2.9A), but there is no OC issue. Why?

Q2: They convert 5V to -12V and there is a output short. Whey shunt resistor's voltage is up to 300mV, reaction is slow. And chip will be so hot, why?