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bq24610 battery detect issue

Other Parts Discussed in Thread: BQ24610

Dear all.

In our customers battery, when output FET of battery pack turns off by over discharge, and it can't recharge.
Can you think FET of battery pack doesn't become on in battery detection phase?
Can you think battery pack voltage detection is very short?
(They said that there is also something to recharge.)

Battery discharge -> Battery output FET off -> bq24610 can't recharge

Regards,
PAN-M