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BQ25015 Incorrect stop of charging

Other Parts Discussed in Thread: BQ25015

Hi,

My customer has a issue.
BQ25015 stops charging before I(term) which is set by customer.
It is not time out. Stat1 and 2 pin indicate "Charging done".
Why does BQ25015 stop charging before I(term) which is set by customer?
Could you give me advice for this issue, please?

Please see the attached file.
This is detail waveform.

Page of 1: Charging waveform from empty battery -> Incorrect I(term) stop of charging
Page of 2: Charging waveform from full battery -> Correct I(term) stop of charging
Page of 3: Other information

BQ25015.pptx

Best regards,
Shimizu