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BQ34Z653: Manufacturer Status STATE - Battery Failure

Part Number: BQ34Z653

Team,

My customer is having BQ34Z653 issues where with an ambient temperature of 45C the battery temperature is reporting 57.8C due to some of the internal box temperature rises and it is reporting “Battery Failure” when we query the Manufacturer Status (0x0006) register. After the ambient temperature returns to normal 25C ambient, the battery returns to normal operation.

Can you clarify what the State(3:0) = 1,1,0,0 indicates? Should they have seen the Overtemperature (1,0,1,1) instead of Battery Failure (1,1,0,0)?

Thanks,

Antonio