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BQ25050EVM: No LDO Output

Part Number: BQ25050EVM
Other Parts Discussed in Thread: BQ25050

I just recently purchased an BQ25050 EVM to evaluate for use in our application.  When following the users guide after connecting the main power in step 4.1.1 and then measuring the LDO there is no output voltage.  I have not changed any jumper settings from what was shipped and all look correctly configured per the users guide.  Is there something I need to set up or is the EVM faulty and if so how do I get it  fixed?