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TPS54360EVM-182: Startup issue with EVM

Part Number: TPS54360EVM-182

I have a customer attempting to use the TPS54360EVM-182 EVM.  Upon powering up, customer is observing nothing at the output.

VIN: 12V, EN: open

Device is pulling 300mA with no load.

No activity at the output even after applying small resistive load per EVM literature.  Customer has also varied the load via an electronic load.  Still nothing at the output.

Is this a startup issue with the part?