FUSION-DIGITAL-POWER-STUDIO: VOUT_MODE read error

Hi, 

I'm having trouble interfacing the TIDA-00653 with Fusion Studio Online. The device is loaded with the provided firmware ().

by using UCD3xxx Device GUI, i was able to download the above firmware onto the device, as well as using Memory Debugger and Bi-DCDC GUI. The Fusion Studio Online detected the device, but returned the error

There was an error bootstrapping the Fusion GUI for the DC-DC @ Address 88d:

The following PMBus commands could not be read from the DC-DC @ Address 88d:

VOUT_MODE

These commands are required for Fusion Digital Power Studio to run.

Please verify firmware and power and try again or contact customer support if you continue to have difficulties. at TIDP.PMBus.PMBusUIUtils.Verify_Parameters_Readable(PMBusDevice device, IEnumerable`1 command_ids) at TIDP.PMBus.PMBusUIUtils.Verify_Required_Parameters_Readable(PMBusDevice device) at TIDP.WinForms.Apps.DPGUI.DeviceControl.t() at TIDP.WinForms.Apps.DPGUI.DeviceControl.z()

The Fusion GUI can not continue due to this error.

I tried the solution found at      but it did not fix the issue. 

using Device Debug Report return

Expected X0 File------------None Supplied
Expected Project File-------None Supplied
GUI-------------------------Texas Instruments Fusion Digital Power Studio v3.0.30 [2018-03-02]
SAA-------------------------USB Adapter v1.0.13 [PEC; 400 kHz]
Found program---------------Yes
Device Boots ---------------ToProgram
WARNING---------------------Unknown DEVICE_ID found
I2C Address-----------------88d 0x58
DEVICE_ID-------------------UCD310128V1|0.0.35.0068|120227
                           [0x55434433313031323856317C302E302E33352E303036387C31323032323700]
MFR_MODEL BidirectionDCDC--[0x4269646972656374696F6E4443444300]
MFR_REVISION----------------E3[0x453300]
MFR_SERIAL------------------XXXXX[0x585858585800]
MFR_ID----------------------TI[0x544900]
MFR_DATE--------------------YYMMDD[0x59594D4D444400]
MFR_LOCATION----------------Dallas, TX[0x44616C6C61732C20545800]
ERROR-----------------------ROM could not be detected after program was sent ENABLE_ROM command
Summary---------------------There is a problem with the device:
                               Could not access ROM

What do you think would be the solution to this issue?

Thanks,