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LP5024EVM: LP5024 EVM GUI does not recognize USB2Any or LP5024; shows not connected

Part Number: LP5024EVM
Other Parts Discussed in Thread: USB2ANY, LP5024

I have a brand new LP5024EVM.  I followed the directions; GUI software is installed, but at upper right corner of screen it shows "USB2Any not connected".  The USB2Any device *is* connected with the supplied USB cable, the green LED indicator is lit, and the LP5024EVM board is connected to the USB2Any via the 10-pin cable.  5VDC is applied to the "Vin_EXT" and "GND" posts of the EVM board, verified correct polarity.

Windows Device Manager shows the USB2Any device under the "Human Interface Devices" category, with the following sub-entries: "HID-compliant device" and "USB Input Device".

I am hoping you can help me determine what is wrong. You are more than welcome to call my office phone (504-608-9043) if that will help us get a faster resolution to this issue.