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WEBENCH® Tools/BQ25713EVM-017: BQ25713EVM-017

Part Number: BQ25713EVM-017

Tool/software: WEBENCH® Design Tools

I installed the latest version of BQStudio and found BQ25713 charger. I connected EV2400 to BQ25713 but I got "Device ACK Error". I think EV2400 does not recognize the BQ25713-evm. Do you know what is the reason of this error? Could you help me how I can solve this problem? I have attached photos about connections and screenshot.

Thanks.