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BQ27510-G3: The SOC 0%

Part Number: BQ27510-G3
Other Parts Discussed in Thread: EV2400, BQ34Z100-G1

Dear All:

  I use the BQ27510-G3  in my application,  with 8000mAh  lithium single cell.

  I connect the BQ27510-G3 , but the SOC is always  display   0%,  I think the data memory  is set OK,but the SOC is incorrect.  I want to know what cause the SOC issue?

   can you help to explain it  Thanks !

  the attachment is the GG file.