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TPS650830: TPS650830 VR4 startup problem

Part Number: TPS650830

Dear all,

My customer encounter problem when power up the TPS650830 when the 3.3V,1.8VA, 5V, 0.85VA is correctly startup. but initially ENVR4 is set as 0, the VDDQ is 1.5V, which is not expected, the register is all default value, could you please help advise what the possible reason?

Thanks.