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BQ24032A: Battery does not get charged when powered on

Part Number: BQ24032A

Hello TI,

We have a display module in which we are using this chip. For some reason the battery does not get charged while the display module is turned on (for simultaneous operation/ charging); the battery charges while the module is switched off and connected to 5V power supply. Further, for some modules even after charging overnight the display board shuts off and the battery gauge is indicated as zero.

Here is the schematic: