• State
  • Locked Locked
  • Replies 2 replies
  • Subscribers 63 subscribers
  • Views 196 views
  • Users 0 members are here
Support feedback
Options
Options
Similar topics

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

LM117HV: Regulator image

nancy li
Prodigy 40 points
Part Number: LM117HV

HI dear 

I received several LM117HV  that my agent bought  those from TI  . I recived and  send my customer ,

but my customer return back them beacuse they have tow colore in pins ( they have gold cap and silver pins )  ilke soldering .

please let me know these pieces to consider used ? Your quality control accepts these as new parts??

please check my attached file and answer these pieces are fake or not ??

please tell also my agent has bought these from your company ?

We wanna to know soon this , this is right we return back these part to my agent and Get my money back ?

best regards 

  • 0
    TI__Mastermind 23361 points

    Hi Nancy, 

    I have forwarded your request to our quality team and please allow two business days for us to investigate this. I will update you by Thursday. 

    Regards, 
    Jason Song

  • 0
    TI__Prodigy 330 points

    Hi Nancy,

    In order for TI to begin the verification process all of the following information is required.  Please review the attached customer letter and provide the required information to ti-counterfeit@list.ti.com.

    Required information

    1. Completed Counterfeit Request Form. 

    2. High quality pictures showing all the markings on the device

    3. High quality pictures of the 2D bar code labels.  

    4. Copies/pictures of shipping documents, i.e. packing slip showing the origin of the devices to TI.  (If this information cannot be provided we are unable to provide verification due to uncertainties regarding chain of custody of the products.)

    5. Provide device application.

      Once the required information is provided and submitted, your request will be reviewed for verification.

    • Important Note: The attachment size limit for the group address (ti-counterfeit@list.ti.com) is 1MB.  Email j-davenport@ti.com if your attachments are larger than 1MB.

                            

    • TI strongly encourages you to purchase all your TI parts either directly from TI or from authorized TI distributors (http://focus.ti.com/docs/general/distribcountryresults.jhtml) and not from the gray market or brokers.

    1581.Counterfeit Validation Form_distributed_0001.pdf5557.Customer Letter_Nov_07_2018.pdf