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ADVANCED-BQMTESTER: ADVANCED-BQMTESTER not responding when pressing the "Flash LEDs" command via BqProduction

Part Number: ADVANCED-BQMTESTER
Other Parts Discussed in Thread: BQPRODUCTION

Hello,

My customer is setting a testing environment with the following signal chain: Windows 10 PC (running BqProduction) --> EV2300 --> ADVANCED-BQMTESTER

When they press the "Flash LEDs" option in BQprdouction, the EV2300 or the ADVANCED-BQMTESTER don't respond. Windows Device manager recognizes the EV2300 and doesn't show any errors. 

What are your thoughts on first steps for debugging this issue?

Thanks,
Nick