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LP8861-Q1: NO output of LP8861-Q1

Part Number: LP8861-Q1

Hi team,

customer application as below:

input 12V

output 28V/80mA per channel, 4sLED

OVP is 43V

f of PWM is 10kHz

problem is that LCD display can't be light, measure the LP8861 output, it is 12V, and no SW signal. FAULT pin is high. measure FB pin the voltage is 1.9V(normal is 1.25V)

because the FAULT pin is high, we can't detect which fault condition is triggerd. could you help check this case? thanks.

below is scheamtic